Nicereply

Nicereply

Nicereply is a Slovak survey tool for measuring customer satisfaction with CSAT, NPS and CES.

About Nicereply

Nicereply is a survey tool from Slovakia that measures customer satisfaction. It supports the common metrics CSAT (satisfaction with an interaction), NPS (willingness to recommend) and CES (effort for the customer). Typically customers receive a short question after a support contact, and the answers are collected and evaluated. This lets service teams see where processes can be improved. Google Forms and SurveyMonkey, which are designed more generally, are named as alternatives.

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